The World Bank approved two complementary grants today to support social accountability in key public services such as health centers, primary schools, and local administration in ten provinces in Cambodia.
While access to public services in Cambodia has improved considerably in recent years, quality continues to be a challenge. Direct and informed feedback from users, and citizens more broadly, has been found to be an important driver of quality improvements for public services around the world.
US$5.95 million was granted to World Vision International for social accountability activities, including mobilizing community facilitators to inform citizens of the services they are entitled to and the use of public funds. Facilitators will develop community scorecards for citizens to evaluate the quality of public services and agree on joint action plans with the service providers.