Public services in Cambodia can be slow and ineffective. They also often lack transparency or accountability. Those who make use of public services often say that they do not have enough information about access to services, official fees and turnaround times for providing assistance. This makes it hard for citizens to obtain good service from civil servants and leaves space for potential corruption.
Samnang Chey* is not this type of government official. As a long-time Cambodian public servant in the Kampong Cham province, he was frustrated by working practices and made several attempts to change them.
In 2017, Samnang received intensive training on good governance and effective public service delivery from the School of Governance. The school is a joint initiative between Transparency International Cambodia and the Ministry of the Interior. Its goal is to establish and strengthen integrity in public service systems and promote good governance and transparency.
In full: https://voices.transparency.org/making-services-accessible-and-easy-to-use-in-cambodia-d2d7454fef94